FAQs
Ordering and Shipping
How can I place an order?
- Visit our website and browse our collection.
- Select the desired item, size, and color.
- Add it to your cart and proceed to checkout.
What payment methods do you accept?
We accept major credit/debit cards and cash on delivery (COD) for orders within Pakistan.
How long does shipping take?
Our standard delivery time is 5-7 business days, delivery details will be provided in the confirmation message.
How much does shipping cost?
Shipping costs are calculated during checkout based on your order amount. Standard shipping is free on all orders over Rs. 7500.
Returns and Exchanges
What's your return policy?
You can return items within 10 days of receiving them. The items must be unworn, unwashed, and with tags attached. See our Return Policy for details.
Can I exchange an item for a different size or color?
Yes, we offer exchanges within 10 days of receiving the item. Please refer to our Exchange Policy for more information.
Products
How do I know my size?
Refer to our size guide on each product page for accurate measurements and fitting tips.
Are your products ethically sourced?
Yes, we are committed to ethical sourcing and responsible manufacturing practices.
Do you restock items that are sold out?
We try our best to restock popular items. You can sign up for notifications to be informed when an item is back in stock.
Account and Customer Service
How do I create an account?
Click on the create account icon on the top right corner of your desktop screen or in the drawer menu on the top left corner of your mobile phone and follow the instructions.
How can I contact customer support?
You can reach our customer support team via WhatsApp on +92 3105672111 or use the contact form on our "Contact Us" page.
What if I forgot my password?
Click on "Forgot Password" on the login page and follow the steps to reset it.
How can I track my order?
Once your order is shipped, you'll receive a tracking link on the phone number you have provided.
Promotions and Discounts
How do I use a promo code?
Enter the promo code during checkout in the designated field. The discount will be applied before you complete your order.